Return Policy

RETURN POLICY

If you are looking to return or exchange your order for whatever reason, halcyonpillows.com is here to help!
We offer free returns or exchanges within 30 days of receiving your order.
You can return your product for site credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Login to our online return portal using your email address and order ID
  2. Choose the products you wish to return or exchange from your order
  3. Print your prepaid shipping label that you will receive by email
  4. Send all items back to us using the label provided

If you have any questions, contact us at clydemarketing@gmail.com, or call us at (805) 328-4125.


Additional Information:

  • How long it takes to receive your refund, replacement product, or store credit
  • Any shipping fees the customer will need to pay
  • Any return restocking fees the customer will need to pay
  • How you handle lost or damaged returns

Yes! we do offer bundles.